- We ship worldwide.
- All orders are shipped with DHL.
- International Shipping cost by purchase price
1.00 USD or more - less than 100.00 USD : 25 USD
100.00 USD or more - less than 150.00 USD : 20 USD
150.00 USD or more - less than 200.00 USD : 15 USD
Free Shipping Over 200.00 USD
Please take into consideration that some products may take additional time for delivery and processing.
※ Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Please make sure you supply us with a full and correct shipping address, including your apartment number.
- We don't ship to PO boxes.
- In the event of an unsuccessful delivery due to an incomplete address, please note that additional shipping fees may apply for the reshipping of your order.
ORDER PROCESSING
You will get an email confirmation when your payment has been received, and another email with your tracking number when your order has been packed.
Please allow up to 2 days for the activation of your tracking number.
Once your tracking number is active, the approximate time of transit is:
International: 4-5 business days.
PAYMENTS
Payments are made through Paypal or by Credit Card
Please note that your bank may apply currency conversion fees.
Please note that if your order is being shipped to an address differing from the credit card’s Billing Address, we might request a picture of your ID or credit card matching the billing address.
RETURN/EXCHANGE POLICY
All sales are final. Once an order has been confirmed, it is processed automatically and cannot be modified/canceled.
In the case you were sent the incorrect item or a defective item, contact us at cs@bsrabbit .com
